What’s the point of them informing me my email etc has been comprised & to reply to their email.... then ignore me?!?!?!

GetHuman-sianray's customer service issue with Plentyoffish from June 2018

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The issue in GetHuman-sianray's own words
Retrieve my account ... Yesterday POF emailed me to say my email had been changed.... this was not me.... I also could not log into my account, tried numerous passwords nothing works, I’ve asked for the resetting email twice! I’ve sent POF * emails stating my account has been hacked! I’m receiving numerous messages as they are coming up on my phone notifications, they are all female which I’m not interested in either! POF aren’t doing anything to resolve this problem which I’m finding really distressing as goodness knows what is being posted on my profile!!
This is deeply distressing as I’ve no idea what’s going on my account.... I’m receiving god knows how many messages from females.... I’ve turned notifications off now as it was driving me mad!!
I want either my account back or it deleted!!
Over *yrs
I can’t try anything when I can’t access my account!! I’ve emailed POF so many times....
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Plentyoffish

My account
Customer service issue
Reported by GetHuman-sianray
Jun 16th, 2018 - 3 years ago
Fixed
Seen by 27 customers so far
Similar issue to 2357 others
0 customers following this
Items needed
Email address on the account
username on the account
Name on the account

Timeline

GetHuman-sianray started working on this issue
Jun 16th, 2018 5:33am
GetHuman-sianray indicated the issue is not fixed yet.
Jun 16th, 2018 5:41am
GetHuman-sianray indicated the issue is not fixed yet.
Jun 16th, 2018 9:09am
GetHuman-sianray indicated the issue is not fixed yet.
Jun 16th, 2018 9:36am
GetHuman-sianray indicated the issue is not fixed yet.
Jun 16th, 2018 9:44am
GetHuman-sianray indicated the issue is not fixed yet.
Jun 17th, 2018 8:32am
GetHuman-sianray indicated the issue is not fixed yet.
Jun 17th, 2018 8:53am