my pof account has been hacked and ive been locked out attempts to reset p***word has failed

GetHuman762113's customer service issue with Plentyoffish from June 2018

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The issue and preferred resolution, in GetHuman762113's own words:
The problem I ran into: my pof account has been hacked and ive been locked out attempts to reset p***word has failed
I trust that Plentyoffish will make this right and come up with a resolution that is fair.
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Plentyoffish

Customer service issue
Reported by GetHuman762113
Jun 8th, 2018 - 11d ago
I have an issue with Plentyoffish too
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Seen by 7 customers so far
Similar issue to 695 others
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Items needed
Email address on the account
username on the account
Name on the account