I cannot log in. I have used the correct username and password but the account says the...

GetHuman-jhott's customer service issue with Plentyoffish from June 2018

Help with my Plentyoffish issue
The issue in GetHuman-jhott's own words
I cannot log in. I have used the correct username and password but the account says the information is invalid. I have also requested password reset and it wont send the email. Has my account been deleted or hacked?
GetHuman-jhott did not yet indicate what Plentyoffish should do to make this right.
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Plentyoffish

Customer service issue
Reported by GetHuman-jhott
Jun 1st, 2018 - 4 mons ago
I have an issue with Plentyoffish too
Fixed
Seen by 16 customers so far
Similar issue to 478 others
0 customers following this
Items needed
Email address on the account
username on the account
Name on the account
Timeline
GetHuman-jhott started working on this issue
Jun 1st 11:20am
GetHuman-jhott indicated the issue is not fixed yet.
Jun 2nd 12:29pm