I cancelled my subscription * months ago. They said ok but I was paid till May **** and...

GetHuman-brianrus's customer service issue with Plentyoffish from June 2018

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The issue in GetHuman-brianrus's own words
Get a refund ... I cancelled my subscription * months ago. They said ok but I was paid till May **** and you still could use site till cancellation date. So I logged on *-**-** and account said it expired * days ago, so I uninstalled the app. Then on *-**-** at *:**am I was charged $**.** . I called the *-***-***-**** number and was hung up on several times. I finally got to talk to a manager,so I was told, and she said she was refunding me $**.**. It sounded sketchey but I was just glad to think I made progress on getting the problem fixed. She said it would take *-* business days to go in. Well it never happened. I keep trying too call the *-***-***-**** number but can't get threw. So im very upset with the whole experience I have been having to deal with.
They keep hanging up on me
I just want my ** dollars back.
I followed the proper way to cancel my subscription.
Talked to a manager and was lied to me about the refund.
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Plentyoffish

Pof dating site
Customer service issue
Reported by GetHuman-brianrus
Jun 1st, 2018 - 3 years ago
Fixed
Seen by 9 customers so far
Similar issue to 266 others
0 customers following this
Items needed
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username on the account
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Timeline

GetHuman-brianrus started working on this issue
Jun 1st, 2018 3:08am
GetHuman-brianrus indicated the issue is not fixed yet.
Jun 1st, 2018 6:43am
GetHuman-brianrus indicated the issue is not fixed yet.
Jun 1st, 2018 6:44am
GetHuman-brianrus indicated the issue is not fixed yet.
Jun 1st, 2018 6:46am
GetHuman-brianrus indicated the issue is not fixed yet.
Jun 4th, 2018 4:22am
GetHuman-brianrus indicated the issue is not fixed yet.
Jun 4th, 2018 4:23am
GetHuman-brianrus indicated the issue is not fixed yet.
Jun 4th, 2018 4:29am
GetHuman-brianrus indicated the issue is not fixed yet.
Jun 4th, 2018 4:30am
GetHuman-brianrus indicated the issue is not fixed yet.
Jun 4th, 2018 11:48pm

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