I called and talked to a representative that said i could not get refumd but would dow...

GetHuman-chicbout's customer service issue with Plentyoffish from May 2018

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I called and talked to a representative that said i could not get refumd but would downgrade to the ** $ upgrade instead. I upgraded by accident and called within ** hrs. I just saw my statement and they took full **$!!!!@!! I didnt even want an upgrade. Please return money immediately my bills have bounced due to the **$ i accepted the **$ because they said thats all they could do. It was pending when i talked to customer service. I dont understand why they took **$ instead of **$ sje said she had changed my account and would not be charged the **$ plan but ONLY **$ upgrade. Please help or ill dispute WHOLE amount and close account. Thank you
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Plentyoffish

Customer service issue
Reported by GetHuman-chicbout
May 14th, 2018 - 10 mons ago
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Timeline
GetHuman-chicbout started working on this issue
May 14th, 2018 4:50pm
GetHuman-chicbout confirmed the issue is fixed. Hooray!
May 19th, 2018 9:59pm