I was a upgraded member then I renewed my member****p then I couldn't access my account...

GetHuman635885's customer service issue with Plentyoffish from April 2018

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Help with my Plentyoffish issue
Before contacting them, items GetHuman635885 may need:
Email address on the account, username on the account, and Name on the account
GetHuman635885's next move: go to the Plentyoffish help center.
Plentyoffish doesn't have a customer phone number that is answered by an agent. Instead, GetHuman635885 will want to follow the link below to head to their help center. We will check on GetHuman635885 later to make sure it's all set or try to help escalate.
The issue and preferred resolution, in GetHuman635885's own words:
I was a upgraded member then I renewed my member****p then I couldn't access my account casue got an email from pof saying something about account p***word being changed or some thoing like that so guess what I m saying is got another account with same user name and email address but would like my money back from my old account or fix my old account so I can get access again thank you in advance
I trust that Plentyoffish will make this right and come up with a resolution that is fair.
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Plentyoffish

Customer service issue
Reported by GetHuman635885
Apr 27th, 2018 - 3 mons ago
I have an issue with Plentyoffish too
Not resolved
Seen by 4 customers so far
Similar issue to 4652 others
1 customer following this
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Timeline
GetHuman635885 started working on this issue
Apr 27th 9:41pm