Doesn't allowed me to create a username why

GetHuman-forondre's Can't login issue with Plentyoffish from April 2018

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Help with my Plentyoffish issue
Before contacting them, items GetHuman-forondre may need:
Email address on the account, username on the account, and Name on the account
GetHuman-forondre's next move: go to the Plentyoffish help center.
Plentyoffish doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-forondre will want to follow the link below to head to their help center. We will check on GetHuman-forondre later to make sure it's all set or try to help escalate.
The issue and preferred resolution, in GetHuman-forondre's own words:
Doesn't allowed me to create a username why
I trust that Plentyoffish will make this right and come up with a resolution that is fair.
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Plentyoffish

Can't login issue
Reported by GetHuman-forondre
Apr 22nd, 2018 - 3 mons ago
I have an issue with Plentyoffish too
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Seen by 1 customer so far
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Timeline
GetHuman-forondre started working on this issue
Apr 22nd 4:00am