I recieved an email confirming a change to my user id that i did not do

GetHuman-gregnlow's Hacked Account issue with Playstation from July 2021

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Before contacting them, items GetHuman-gregnlow may need:
Console Type, Game, Email on Account, Password, Name, Date of Birth, Purchase Amount, and Transaction Number
Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman-gregnlow's own words
The problem: I recieved an email confirming a change to my user id that i did not do

GetHuman-gregnlow did not yet indicate what Playstation should do to make this right.

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Playstation

Hacked Account issue
Reported by GetHuman-gregnlow
Jul 26th, 2021 - 3 months ago
Not resolved
Seen by 8 customers so far
Similar issue to 43547 others
0 customers following this

Timeline

GetHuman-gregnlow started working on this issue
Jul 26th 11:05pm
GetHuman-gregnlow indicated the issue is not fixed yet.
Jul 26th 11:06pm