I received an email from Playstation that my user ID was changed this week, which I did...

GetHuman-joseyc's Hacked Account issue with Playstation from June 2021

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Before contacting them, items GetHuman-joseyc may need:
Console Type, Game, Email on Account, Password, Name, Date of Birth, Purchase Amount, and Transaction Number
Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman-joseyc's own words
I received an email from Playstation that my user ID was changed this week, which I did not do. Im guessing I was hacked. When I turned my Playstation on I was signed out of PSN so I couldn't play any of my games I've bought online from the console. I have tried to change my password to get back into my account but now I'm not even getting any emails from Playstation when I request a password change from the console or the Playstation website from my phone. I have also tried to use the support bot on the Playstation website but whoever hacked me has changed my user ID so I can't even get a support number from the bot so I can talk to a representative on the phone. It is super frustrating because **% of my games are bought on my console and I use it to stream TV.

GetHuman-joseyc did not yet indicate what Playstation should do to make this right.

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Playstation

Hacked Account issue
Reported by GetHuman-joseyc
Jun 18th, 2021 - 4 months ago
Not resolved
Seen by 3 customers so far
Similar issue to 41794 others
0 customers following this

Timeline

GetHuman-joseyc started working on this issue
Jun 18th 6:29pm
GetHuman-joseyc indicated the issue is not fixed yet.
Jun 19th 1:37am