My account has been compromised. There are multiple charges to my account that neither...

GetHuman5960688's Hacked Account issue with Playstation from April 2021

Help with my Playstation issue
Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman5960688's own words
My account has been compromised. There are multiple charges to my account that neither me nor anyone in my household made. When I try to log in to my account via my PS*, it says "Cannot sign in using another player's ID" I've even reset my password and added *-factor authentication. When I signed on to the account on a web browser, it took me through the new account prompts, making me select an avatar, input my name, etc. It is behaving like a new account. There are no transactions in the transaction history, no trophies, etc.

GetHuman5960688 did not yet indicate what Playstation should do to make this right.

How GetHuman5960688 fixed the problem

We are waiting for GetHuman5960688 to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Playstation's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having Playstation issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Playstation

Hacked Account issue
Reported by GetHuman5960688
Apr 14th, 2021 - 3 months ago
Fixed
Seen by 1 customer so far
Similar issue to 44335 others
0 customers following this
Items needed
Console Type
Game
Email on Account
Password
Name
Date of Birth
Purchase Amount
Transaction Number

Timeline

GetHuman5960688 started working on this issue
Apr 14th 6:41pm
GetHuman5960688 indicated the issue is not fixed yet.
Apr 14th 6:47pm
GetHuman5960688 indicated the issue is not fixed yet.
Apr 14th 6:47pm
GetHuman5960688 indicated the issue is not fixed yet.
Apr 14th 6:47pm
GetHuman5960688 indicated the issue is not fixed yet.
Apr 14th 6:47pm
GetHuman5960688 confirmed the issue is fixed. Hooray!
Apr 14th 6:47pm

Setup Your New Home Easily

Our free concierge service can find the best deals across telecom providers in your new zip code and making sure your services arrive on the same day. Talk to a live person seconds from now who can do price comparisons for you and get a date that works for you!

Call Toll-Free: 888-959-6783Our service is unaffiliated and thus can compare plans across many providers and schedule multiple technicians