Bonjour,* je vous contacte car on m'a pirat* mon compte psn.**J'ai r*ussi a changer mon...

GetHuman-darkissi's Hacked Account issue with Playstation from March 2021

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If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman-darkissi's own words
Bonjour,* je vous contacte car on m'a pirat* mon compte psn.**J'ai r*ussi a changer mon mot de passe, mais ils ont activ* la v*rification* a deux *tapes.***Je n'ai aucun moyen de me connecter sur un autre support, car on me demande le code de v*rification a chaque fois. En revanche mon adresse mail est toujours associ*e a mon compte psn.**J'aimerais bien r*cup*rer mon compte psn dans les d*lais les plus brefs possible.****Je reste joignable pour d'*ventuelles informations suppl*mentaires.***Cordialement Carlos Alexandre Ribeiro Sa***(darkissing**)

GetHuman-darkissi did not yet indicate what Playstation should do to make this right.

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Playstation

Hacked Account issue
Reported by GetHuman-darkissi
Mar 20th, 2021 - 2 months ago
Not resolved
Seen by 10 customers so far
Similar issue to 43145 others
0 customers following this
Items needed
Console Type
Game
Email on Account
Password
Name
Date of Birth
Purchase Amount
Transaction Number

Timeline

GetHuman-darkissi started working on this issue
Mar 20th 12:15pm