My playstation online account has been hacked and someone used my debit card to purchas...

GetHuman5741241's Hacked Account issue with Playstation from February 2021

Help with my Playstation issue
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Before contacting them, items GetHuman5741241 may need:
Console Type, Game, Email on Account, Password, Name, Date of Birth, Purchase Amount, and Transaction Number
Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman5741241's own words
My playstation online account has been hacked and someone used my debit card to purchase multiple games. *The playstation support website chat bot will not allow me to refund the content purchased. * I have tried for * days to call the playstation network phone number and the playstation support phone number.*I only got in touch with one person and they were not helpful at all. * All I want is to refund games I did not purchase. *Please help thank you.

GetHuman5741241 did not yet indicate what Playstation should do to make this right.

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Hacked Account issue
Reported by GetHuman5741241
Feb 10th, 2021 - 6 months ago
Not resolved
Seen by 13 customers so far
Similar issue to 42169 others
0 customers following this


GetHuman5741241 started working on this issue
Feb 10th 8:51pm

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