My playstation online account has been hacked and someone used my debit card to purchas...

GetHuman5741241's Hacked Account issue with Playstation from February 2021

Help with my Playstation issue
First: share to improve GetHuman5741241's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman5741241 may need:
Console Type, Game, Email on Account, Password, Name, Date of Birth, Purchase Amount, and Transaction Number
Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman5741241's own words
My playstation online account has been hacked and someone used my debit card to purchase multiple games. *The playstation support website chat bot will not allow me to refund the content purchased. * I have tried for * days to call the playstation network phone number and the playstation support phone number.*I only got in touch with one person and they were not helpful at all. * All I want is to refund games I did not purchase. *Please help thank you.

GetHuman5741241 did not yet indicate what Playstation should do to make this right.

How GetHuman5741241 fixed the problem

We are waiting for GetHuman5741241 to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Playstation's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having Playstation issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Playstation

Hacked Account issue
Reported by GetHuman5741241
Feb 10th, 2021 - 6 months ago
Not resolved
Seen by 13 customers so far
Similar issue to 42169 others
0 customers following this

Timeline

GetHuman5741241 started working on this issue
Feb 10th 8:51pm

Paying Your Telecom Too Much?

We created a free, impartial concierge you can speak to right now that can compare TV, cable, phone, and Internet deals in your area. Are you already getting the best deal? Call now and talk to a real, live person who can tell you what promotions you are missing out on.

Talk to Us Now: 888-379-2546Our concierge is unaffiliated and therefore able to compare deals across many companies