My PlayStation * account was hacked and they implemented two step verification. I have...

GetHuman5626563's Hacked Account issue with Playstation from January 2021

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Before contacting them, items GetHuman5626563 may need:
Console Type, Game, Email on Account, Password, Name, Date of Birth, Purchase Amount, and Transaction Number
Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman5626563's own words
My PlayStation * account was hacked and they implemented two step verification. I have reset my password but am unable to log in due to the * step verify. And on top of that PlayStation says they're too **** busy to answer my phone call. What can I do?

GetHuman5626563 did not yet indicate what Playstation should do to make this right.

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Playstation

Hacked Account issue
Reported by GetHuman5626563
Jan 6th, 2021 - 4 months ago
Not resolved
Seen by 2 customers so far
Similar issue to 41200 others
0 customers following this

Timeline

GetHuman5626563 started working on this issue
Jan 6th 6:49pm