Account compromised and charged.

GetHuman-brianbei's Hacked Account issue with Playstation from January 2021

Help with my Playstation issue
Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman-brianbei's own words
The problem: Account compromised and charged.

GetHuman-brianbei did not yet indicate what Playstation should do to make this right.

How GetHuman-brianbei fixed the problem
Phones weren’t working, too much call volume so the automation just hung up on me. You have to find the chat function on PlayStation’s website. You’ll have to navigate through the chat bot until you get a tech support ticket number and then you can live chat with an actual person. *Annoying and difficult to find but once I was able to chat with someone it was an easy fix.
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Playstation

Hacked Account issue
Reported by GetHuman-brianbei
Jan 4th, 2021 - 3 months ago
Fixed
GetHuman-brianbei shared how to fix
Seen by 3 customers so far
Similar issue to 41072 others
0 customers following this
Items needed
Console Type
Game
Email on Account
Password
Name
Date of Birth
Purchase Amount
Transaction Number

Timeline

GetHuman-brianbei started working on this issue
Jan 4th 5:49pm
GetHuman-brianbei confirmed the issue is fixed. Hooray!
Jan 4th 11:33pm

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