My account looks like ive never used it and I can't access my games.

GetHuman-argrochr's customer service issue with Playstation from November 2020

Help with my Playstation issue
First: share to improve GetHuman-argrochr's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-argrochr may need:
Console Type, Game, Email on Account, Password, Name, Date of Birth, Purchase Amount, and Transaction Number
The issue in GetHuman-argrochr's own words
I had to wipe my hard drive because of file corruption, and when I signed back into my psn account, everything was missing. It says I haven't bought any of my games so I cannot play them, my friends and trophies are gone, and my username and profile name were different. It looks like It did when I turned it on for the first time. I have tried all of my email addresses and the only one to work leads to this account. I don't believe I made *.

GetHuman-argrochr did not yet indicate what Playstation should do to make this right.

I have tried every email address I have and tried logging out and into the account multiple times.
How GetHuman-argrochr fixed the problem

We are waiting for GetHuman-argrochr to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Playstation's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having Playstation issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Playstation

Ps*
Customer service issue
Reported by GetHuman-argrochr
Nov 9th, 2020 - 8 months ago
Not resolved
Seen by 8 customers so far
Similar issue to 39794 others
0 customers following this

Timeline

GetHuman-argrochr started working on this issue
Nov 9th, 2020 8:38pm
GetHuman-argrochr indicated the issue is not fixed yet.
Nov 10th, 2020 1:31pm

Paying Too Much for TV?

Want to talk to a real person right now who can compare TV, Internet, or phone packages in your area from different companies? Our service tracks the best deals from the various providers in your home area.

Call Now: 888-379-2546Our concierge is unaffiliated and therefore able to compare deals across many companies