Since the release of software update *.**, my Playstation * Pro has been unable to prop...

GetHuman-mcocroft's customer service issue with Playstation from November 2020

Help with my Playstation issue
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Console Type, Game, Email on Account, Password, Name, Date of Birth, Purchase Amount, and Transaction Number
The issue in GetHuman-mcocroft's own words
Since the release of software update *.**, my Playstation * Pro has been unable to properly connect to WiFi. Although I have a steady connection with good internet speeds all of my online games are having terrible lag*latency issues, and I am constantly disconnecting and reconnecting to the games' servers. None of my other devices are having any issues. I have gone through all the trouble shooting steps recommended by Playstation and have had multiple conversations with my ISP to no avail. My Playstation worked perfectly fine on this internet for over * months, it was not moved, and my service didn't change, the only change was the software update. My Playstation is less than * years old. It has been nearly a month since the update and I have not been able to play online games, at this point I would like either a confirmation that a patch will be released soon to correct the issue, or a new Playstation entirely if that isn't the case. This is getting ridiculous.

GetHuman-mcocroft did not yet indicate what Playstation should do to make this right.

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Playstation

Customer service issue
Reported by GetHuman-mcocroft
Nov 9th, 2020 - 2 months ago
Not resolved
Seen by 1 customer so far
Similar issue to 39788 others
0 customers following this

Timeline

GetHuman-mcocroft started working on this issue
Nov 9th, 2020 7:01pm
GetHuman-mcocroft indicated the issue is not fixed yet.
Nov 9th, 2020 7:02pm
GetHuman-mcocroft indicated the issue is not fixed yet.
Nov 9th, 2020 7:02pm
GetHuman-mcocroft indicated the issue is not fixed yet.
Nov 9th, 2020 7:02pm

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