Someone from California(who we don't know)some how got my son's Credit Card * and charg...

GetHuman5418690's customer service issue with Playstation from October 2020

Help with my Playstation issue
First: share to improve GetHuman5418690's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman5418690 may need:
Console Type, Game, Email on Account, Password, Name, Date of Birth, Purchase Amount, and Transaction Number
The issue in GetHuman5418690's own words
Someone from California(who we don't know)some how got my son's Credit Card * and charges $***.** from PLaystation. We just called the Bank and was informed of All the charges all in the Month of September. And we want to know how could he be refunded that money. We don't know nobody that lives in California. The bank said that's where all the transactions came from. Please Help. That money came from my son working all Summer. We would appreicate if someone could Help us with this matter.

GetHuman5418690 did not yet indicate what Playstation should do to make this right.

How GetHuman5418690 fixed the problem

We are waiting for GetHuman5418690 to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Playstation's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having Playstation issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Playstation

Customer service issue
Reported by GetHuman5418690
Oct 30th, 2020 - 4 months ago
Not resolved
Seen by 3 customers so far
Similar issue to 39337 others
0 customers following this

Timeline

GetHuman5418690 started working on this issue
Oct 30th, 2020 7:14pm