ok i will tell the complete story.**I buy a ps* then a ps* pro.**I create my account si...

GetHuman-oskarma's Recover Account issue with Playstation from October 2020

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Console Type, Game, Email on Account, Password, Name, Date of Birth, Purchase Amount, and Transaction Number
The issue in GetHuman-oskarma's own words
ok i will tell the complete story.**I buy a ps* then a ps* pro.**I create my account since PS*.***on Mon, Sep **, ****, *:** PM i activate * step verification. with my old forgotten number *************the backup codes generate i use * for testing, then i save them on a TXT on my computer. (****), i format my pc and never remember the backup codes***Years later i forgot everything related to * step verification, because i have activated my account on my playstation * so the console never ask me passwords or stuff like that. (i have my current psvita with my account logged to)**Then i lost my phone number (it was a prepaid number, and in my country if i dont recharge the number with money for * months we loss our number).**Inclusive like that i forgot about the * step verification... years later im here again trying to recover my access to my account because ps*... i have hundreds of game on the account and i want to recover.**I have full access to my email, and the current password of the account, but every time i try to open the * step verification code blocks me.**i have all the information related to my account.

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Playstation

Recover Account issue
Reported by GetHuman-oskarma
Oct 29th, 2020 - 4 months ago
Not resolved
Seen by 1 customer so far
Similar issue to 39286 others
0 customers following this

Timeline

GetHuman-oskarma started working on this issue
Oct 29th, 2020 4:37pm