Today, while I was at work since *:**am, at approximately *:**pm, Friday the **th of Se...

GetHuman-acbaker's Hacked Account issue with Playstation from September 2020

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Before contacting them, items GetHuman-acbaker may need:
Console Type, Game, Email on Account, Password, Name, Date of Birth, Purchase Amount, and Transaction Number
Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman-acbaker's own words
Today, while I was at work since *:**am, at approximately *:**pm, Friday the **th of September **** checked my bank account for a deposit transaction and found that my account has been charged ** times. ** times were for **.** and once for *.**.*My E-Mailbox had msgs and see there was a child account made and games bought that I did not authorize. The last thing that I purchased was Street Fighter for free with my Plus pass and War Zone COD points for packages. I do not purchase many games online, as my history will tell, and definitely not that many in one day never mind a child that I don't have at my home. *Please correct this issue and refund my money to my Debit card. I have called the bank and the card is on hold. *Also I cannot access my PlayStation account by phone or sign in with my console.*My phone number is (***) *** **** if I can possibly receive a telephone call to clarify everything.

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Playstation

Hacked Account issue
Reported by GetHuman-acbaker
Sep 25th, 2020 - 2 years ago
Not resolved
Seen by 5 customers so far
Similar issue to 38880 others
0 customers following this

Timeline

GetHuman-acbaker started working on this issue
Sep 25th, 2020 7:42pm