My friend’s little boy has just undergone brain surgery and is thankfully beginning to...

GetHuman5317802's customer service issue with Playstation from September 2020

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Before contacting them, items GetHuman5317802 may need:
Console Type, Game, Email on Account, Password, Name, Date of Birth, Purchase Amount, and Transaction Number
The issue in GetHuman5317802's own words
Preorder ... My friend’s little boy has just undergone brain surgery and is thankfully beginning to recover. His mother told him before the operation that it he went through it and was brave he could have anything he wanted. He chose to have the new PS* when it is released. She has spent the last few weeks by his side and has now gone to preorder the console for him and can’t find anywhere to place the order that isn’t fully booked. It is breaking her heart not to be able to fulfill his wish. Is there anything at all you can do to help fill the wish of this severely ill child to ensure she can order and purchase one for him? Please help. I have tried local radio stations and console suppliers without success.*Can you please source somewhere the boy's mum can preorder the PS* for him so she doesn't let him down?
This little boy s seriously ill and this is all he wants. His Mum is unable to find somewhere to preorder and this boy will be bedridden for months and all he wants is the PS*.
Find somewhere this little boy's Mum can preorder it for him
Several years
Tried @askPS on Twitter, Game store and local radio station for help
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Playstation

PS*
Customer service issue
Reported by GetHuman5317802
Sep 30th, 2020 - 2 years ago
Not resolved
Seen by 8 customers so far
Similar issue to 38209 others
0 customers following this

Timeline

GetHuman5317802 started working on this issue
Sep 30th, 2020 6:17pm
GetHuman5317802 indicated the issue is not fixed yet.
Sep 30th, 2020 11:24pm
GetHuman5317802 indicated the issue is not fixed yet.
Sep 30th, 2020 11:26pm
GetHuman5317802 indicated the issue is not fixed yet.
Sep 30th, 2020 11:27pm
GetHuman5317802 indicated the issue is not fixed yet.
Sep 30th, 2020 11:28pm
GetHuman5317802 indicated the issue is not fixed yet.
Sep 30th, 2020 11:31pm

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