I have several account on my system for all of my * children to play on the accounts a...

GetHuman5184155's Hacked Account issue with Playstation from August 2020

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Before contacting them, items GetHuman5184155 may need:
Console Type, Game, Email on Account, Password, Name, Date of Birth, Purchase Amount, and Transaction Number
Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman5184155's own words
I have several account on my system for all of my * children to play on the accounts are mine ibuy the games and manage them recently my oldest son left home but this has always been clear for my own security and protection knowing hes my son and has acesss to certain information i reset my email and passwords my problem is my son being able to call you alll and have my passwords switched and me locked out of my account ive never had any security issues with you all and are looking to get this resolved soon *** possible

GetHuman5184155 did not yet indicate what Playstation should do to make this right.

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Playstation

Hacked Account issue
Reported by GetHuman5184155
Aug 21st, 2020 - 8 months ago
Not resolved
Seen by 5 customers so far
Similar issue to 39681 others
0 customers following this

Timeline

GetHuman5184155 started working on this issue
Aug 21st, 2020 12:00am
GetHuman5184155 indicated the issue is not fixed yet.
Aug 21st, 2020 4:09am