logged out of PSN and went to log back in and locked out by * step verification due to...

GetHuman-pdsfreek's Account Access issue with Playstation from August 2020

Help with my Playstation issue
Top Tip from another customer
If you're having issues with a password, try resetting it using your email address (be sure to use the correct spelling). Click "Forgot Password" under the login, then follow the prompt. You should have the option to reset with your phone number.
The issue in GetHuman-pdsfreek's own words
trying to play a game when PSN logged me out and forced me to log back in ... logged out of PSN and went to log back in and locked out by * step verification due to sending access codes to old phone number I no longer have.
Frustrating because I do not have access codes to bypass * step verification.
Just need access to my account to change phone number for * step verification
Playstation user since ****
completely locked out of my PSN account, contacting support was my only option
How GetHuman-pdsfreek fixed the problem
I spoke to Sony Playstation support via live chat and they more than helped me fix my problem. Be nice, they will ask for LOTS of information about you and your problem in assisting you. Make sure to have all your recent PSN info handy.
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PSN account
Account Access issue
Reported by GetHuman-pdsfreek
Aug 16th, 2020 - 6 months ago
GetHuman-pdsfreek shared how to fix
Seen by 5 customers so far
Similar issue to 39834 others
0 customers following this
Items needed
Console Type
Email on Account
Date of Birth
Purchase Amount
Transaction Number


GetHuman-pdsfreek started working on this issue
Aug 16th, 2020 3:52pm
GetHuman-pdsfreek confirmed the issue is fixed. Hooray!
Aug 18th, 2020 9:03pm

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