My PSN account has been hacked an they changed the password and sign in email.**Also, I...

GetHuman-ryanjrde's Hacked Account issue with Playstation from August 2020

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Before contacting them, items GetHuman-ryanjrde may need:
Console Type, Game, Email on Account, Password, Name, Date of Birth, Purchase Amount, and Transaction Number
Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman-ryanjrde's own words
My PSN account has been hacked an they changed the password and sign in email.**Also, I have never in my life had so much difficulty trying to contact a company for support. Every "support" option that was available to me was either a disconnected phone number or no response. I am furious with the lack of support and the difficulty I've had to actually be able to inform someone of the issue I have. this is day * of trying to get in contact with Sony and I've finally found this on google.

GetHuman-ryanjrde did not yet indicate what Playstation should do to make this right.

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Playstation

Hacked Account issue
Reported by GetHuman-ryanjrde
Aug 14th, 2020 - 6 months ago
Not resolved
Seen by 3 customers so far
Similar issue to 39853 others
0 customers following this

Timeline

GetHuman-ryanjrde started working on this issue
Aug 14th, 2020 6:22pm

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