I got hacked. The hacker then enabled * step verification with his phone number. Thankf...

GetHuman5150279's customer service issue with Playstation from August 2020

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The issue in GetHuman5150279's own words
I got hacked. The hacker then enabled * step verification with his phone number. Thankfully he is locked out because i changed the password but Im locked out because of the * step verification.**I chatted with psn * times and provided all the info they asked for but they said they could not continue with the chat. i tried to talk to them again and they said for security purposes, they cant make changes to the account now. **i dont know what my options are now. i cant call them because their lines are down due to the virus.**What i would like is help to get back into my account so i can change the * step verification number to my number and not the hackers.

GetHuman5150279 did not yet indicate what Playstation should do to make this right.

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Playstation

Customer service issue
Reported by GetHuman5150279
Aug 10th, 2020 - 7 months ago
Not resolved
Seen by 8 customers so far
Similar issue to 40042 others
0 customers following this
Items needed
Console Type
Game
Email on Account
Password
Name
Date of Birth
Purchase Amount
Transaction Number

Timeline

GetHuman5150279 started working on this issue
Aug 10th, 2020 7:56pm
GetHuman5150279 indicated the issue is not fixed yet.
Aug 11th, 2020 12:19am
GetHuman5150279 indicated the issue is not fixed yet.
Aug 11th, 2020 3:13pm
GetHuman5150279 indicated the issue is not fixed yet.
Aug 11th, 2020 3:21pm

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