Playstation charged me for a free game

GetHuman-munozeri's Refund a Charge issue with Playstation from August 2020

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Console Type, Game, Email on Account, Password, Name, Date of Birth, Purchase Amount, and Transaction Number
The issue in GetHuman-munozeri's own words
I was charged $**.** for a game called Fall Guys Ultimate Knockout. I have the Playstation Plus membership and It says on the playstation app store that this month (August) if you are a PS Plus member the game is free, however they charged me. Of course I would still want the game but I deserve a full refund on the charge, since I am a PS Plus member the game should be free.
They charged me $**.**
I still want the game but I deserve a full refund on the charge, since I am a PS Plus member the game should be free.
* years
Try calling, no one answered, the chat on the playstation support page is a bot.
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Playstation

Fall Guys Ultimate Knockout Playstation* Game
Refund a Charge issue
Reported by GetHuman-munozeri
Aug 8th, 2020 - 7 months ago
Not resolved
Seen by 4 customers so far
Similar issue to 40154 others
0 customers following this

Timeline

GetHuman-munozeri started working on this issue
Aug 8th, 2020 6:05pm