I just need freaking help to log into my own account

GetHuman5004782's customer service issue with Playstation from August 2020

Help with my Playstation issue
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Before contacting them, items GetHuman5004782 may need:
Console Type, Game, Email on Account, Password, Name, Date of Birth, Purchase Amount, and Transaction Number
The issue in GetHuman5004782's own words
I know my password in the email however there is two step verification send it to my old phone number ... A while back my PlayStation had been stolen, and I remember some questionable activity on my account however it has been a long time since then… But I just bought a new one and I’m trying to log into my account but it’s requiring a two-step verification.We’re just no issue except for the fact that it has my old phone number of ***-***-****. And I cannot for the life of me figure out how to login, If someone could simply just remove the two-step verification or change the number for me that would be wonderful
I spent quite a bit of money on my new consul and games and PlayStation network cards and I’m going to get to PlayStation five and I’m trying to login to my **** account for two days now and their phones are down and I can’t get a hold of anybody
Just change my two-step to my current phone number of **********. Or better yet remove it or something so I can just login to my account all I wanna do is play on the PlayStation and I cannot get a hold of anybody
* years
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Playstation

Play station network Log in
Customer service issue
Reported by GetHuman5004782
Aug 7th, 2020 - 7 months ago
Not resolved
Seen by 15 customers so far
Similar issue to 40253 others
0 customers following this

Timeline

GetHuman5004782 started working on this issue
Aug 7th, 2020 3:15pm