My PlayStation account was hacked last night. An unauthorized user made several purchas...

GetHuman5137291's Hacked Account issue with Playstation from August 2020

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Before contacting them, items GetHuman5137291 may need:
Console Type, Game, Email on Account, Password, Name, Date of Birth, Purchase Amount, and Transaction Number
Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman5137291's own words
My PlayStation account was hacked last night. An unauthorized user made several purchases and changed the User ID (email) so that I am now unable to change the password.

GetHuman5137291 did not yet indicate what Playstation should do to make this right.

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Playstation

Hacked Account issue
Reported by GetHuman5137291
Aug 6th, 2020 - 10 months ago
Not resolved
Seen by 6 customers so far
Similar issue to 40333 others
0 customers following this

Timeline

GetHuman5137291 started working on this issue
Aug 6th, 2020 1:57pm

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