Cant log into minecraft with a microsoft account

GetHuman-rileynho's Account Access issue with Playstation from July 2020

Help with my Playstation issue
Top Tip from another customer
If you're having issues with a password, try resetting it using your email address (be sure to use the correct spelling). Click "Forgot Password" under the login, then follow the prompt. You should have the option to reset with your phone number.
The issue in GetHuman-rileynho's own words
Play minecraft with girlfriend ... Me and my Girlfriend recently purchased a PlayStation plus for the sole purpose of playing Minecraft together. Me on my PC version of Minecraft bedrock edition and her on the PS*. But wherever we attempted to link a Microsoft account to Minecraft we were met with an error stating that the account was already associated with an play station account. This is not the case, We made multiple attempts with * different Microsoft accounts. noe of which had we used on anything PlayStation related. As this was the only reason we purchased a second copy of Minecraft and a play station plus membership any way that you could help resolve this issue would be greatly appreciated. Thank you,
This was the sole reason we bought ps plus

GetHuman-rileynho did not yet indicate what Playstation should do to make this right.

How GetHuman-rileynho fixed the problem

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Playstation

Minectaft
Account Access issue
Reported by GetHuman-rileynho
Jul 13th, 2020 - 2 months ago
Fixed
Seen by 6 customers so far
Similar issue to 44876 others
0 customers following this
Items needed
Console Type
Game
Email on Account
Password
Name
Date of Birth
Purchase Amount
Transaction Number

Timeline

GetHuman-rileynho started working on this issue
Jul 13th 12:47pm
GetHuman-rileynho confirmed the issue is fixed. Hooray!
Jul 16th 1:01pm
GetHuman-rileynho confirmed the issue is fixed. Hooray!
Jul 16th 4:40pm

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