My son's playstation account was hacked. Fraudulent charges made. Account now suspend...

GetHuman5051468's customer service issue with Playstation from July 2020

Help with my Playstation issue
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Console Type, Game, Email on Account, Password, Name, Date of Birth, Purchase Amount, and Transaction Number
The issue in GetHuman5051468's own words
My son's playstation account was hacked. Fraudulent charges made. Account now suspended until the fraudulent charges are paid for. The charges are fraudulent, so I am not going to pay for them. But the account remains suspended until payment made. Vicious circle. Adding insult to injury, customer service phone support is closed. On a weekday, in the middle of their advertised business hours. Would so appreciate your help.

GetHuman5051468 did not yet indicate what Playstation should do to make this right.

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Playstation

Customer service issue
Reported by GetHuman5051468
Jul 10th, 2020 - 3 months ago
Not resolved
Seen by 4 customers so far
Similar issue to 45590 others
0 customers following this

Timeline

GetHuman5051468 started working on this issue
Jul 10th 4:23pm
GetHuman5051468 indicated the issue is not fixed yet.
Jul 10th 11:21pm
GetHuman5051468 indicated the issue is not fixed yet.
Jul 10th 11:40pm

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