hi my name is cameron, iv recently had my PlayStation run into a serious problem with i...

GetHuman5051417's Account Access issue with Playstation from July 2020

Help with my Playstation issue
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Before contacting them, items GetHuman5051417 may need:
Console Type, Game, Email on Account, Password, Name, Date of Birth, Purchase Amount, and Transaction Number
Top Tip from another customer
If you're having issues with a password, try resetting it using your email address (be sure to use the correct spelling). Click "Forgot Password" under the login, then follow the prompt. You should have the option to reset with your phone number.
The issue in GetHuman5051417's own words
hi my name is cameron, iv recently had my PlayStation run into a serious problem with its system software, so iv had to reset it and lose all my data, but when i have tried to log back i, i have run into some very frustrating problems, as its not accepting the password i haven't changed in years, and when i go to reset it with the email that is linked to my account i get stopped by security questions, firstly the question about my favorite country to visit, it highly unlikely that i would have used any other of three places i know but alas refuses to let me reset my password, secondly the question referring to the date of my birth is appalling, that is not something i would just forget off the blue, along with these issues in honestly found the support links ridiculous and unbelievably painstaking, iv wanted to start a bit of gaming with a mate i know over seas and he has come across the same issue, where we both have been denied access via security questions and have had a hassle to make any sort of contact with the actual customer support that is not a bot or some endless loop of links that eventually asks us to log in, i don't mean to rant at you guys, as your probably very busy and have various reasons to your set up within the customer service, but id love some help, before i give up and throw my console of the **th floor(this is a bad joke), i hope you guys are having a much better day then me, and thank you for your time

GetHuman5051417 did not yet indicate what Playstation should do to make this right.

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Playstation

Account Access issue
Reported by GetHuman5051417
Jul 10th, 2020 - 9 months ago
Not resolved
Seen by 1 customer so far
Similar issue to 45588 others
0 customers following this

Timeline

GetHuman5051417 started working on this issue
Jul 10th, 2020 4:12pm