Hello my I believe my PS* account was hacked and they used my account to deactivate the...

GetHuman-devn's Hacked Account issue with Playstation from July 2020

Help with my Playstation issue
First: share to improve GetHuman-devn's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-devn may need:
Console Type, Game, Email on Account, Password, Name, Date of Birth, Purchase Amount, and Transaction Number
Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman-devn's own words
Hello my I believe my PS* account was hacked and they used my account to deactivate the PS* I have currently, I have changed the passwords and added the *-step verification to my account as well, however when I signed back in it tells me that there is a another active PS* that is using my account. It will no longer allow me to use "Deactivate All Devices" button in my security settings as I believe this is what they used to remove my personal console and is now saying I must wait * months to do it again. If possible please remove all current devices from my account, I will provide any personal information needed and I appreciate any help that can be given, we just want to play our video games, thank you! -Devin Laborde

GetHuman-devn did not yet indicate what Playstation should do to make this right.

How GetHuman-devn fixed the problem

We are waiting for GetHuman-devn to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Playstation's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having Playstation issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Playstation

Hacked Account issue
Reported by GetHuman-devn
Jul 9th, 2020 - 2 months ago
Not resolved
Seen by 3 customers so far
Similar issue to 45765 others
0 customers following this

Timeline

GetHuman-devn started working on this issue
Jul 9th 2:32am
GetHuman-devn indicated the issue is not fixed yet.
Jul 9th 9:00am