Hello my I believe my PS* account was hacked and they used my account to deactivate the...

GetHuman-devn's Hacked Account issue with Playstation from July 2020

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Before contacting them, items GetHuman-devn may need:
Console Type, Game, Email on Account, Password, Name, Date of Birth, Purchase Amount, and Transaction Number
Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman-devn's own words
Hello my I believe my PS* account was hacked and they used my account to deactivate the PS* I have currently, I have changed the passwords and added the *-step verification to my account as well, however when I signed back in it tells me that there is a another active PS* that is using my account. It will no longer allow me to use "Deactivate All Devices" button in my security settings as I believe this is what they used to remove my personal console and is now saying I must wait * months to do it again. If possible please remove all current devices from my account, I will provide any personal information needed and I appreciate any help that can be given, we just want to play our video games, thank you! -Devin Laborde

GetHuman-devn did not yet indicate what Playstation should do to make this right.

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Hacked Account issue
Reported by GetHuman-devn
Jul 9th, 2020 - 2 years ago
Not resolved
Seen by 8 customers so far
Similar issue to 45765 others
0 customers following this


GetHuman-devn started working on this issue
Jul 9th, 2020 2:32am
GetHuman-devn indicated the issue is not fixed yet.
Jul 9th, 2020 9:00am