On May **, I turned on my PS* and wanted to start playing but once it turned on, I need...

GetHuman-padronj's Hacked Account issue with Playstation from May 2020

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Before contacting them, items GetHuman-padronj may need:
Console Type, Game, Email on Account, Password, Name, Date of Birth, Purchase Amount, and Transaction Number
Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman-padronj's own words
On May **, I turned on my PS* and wanted to start playing but once it turned on, I need to sign-in to the PSN Network. I didn't think anything of it since it happens sometimes when there are updates. But when I tried to put in my password, it said it was incorrect. I tried typing it in again a few more times but it kept saying it was incorrect and it locked my account. Later after trying to find ways to change my account, I managed to change my password but a bigger problem came saying I needed a * step factorization. When I trying to first change my password, it showed me the last * digits of "my" phone number that wasn't even mine. The * step factor sends a message to the phone number with a code to access the account but since the number is not mine, I have no way of accessing it. there's a different way of logging in that uses a backup code that you can get with logging in with a different device already connected with the account but since all of my devices that we're able to access it was logged out, I have no way of getting a code. I can't remember if I ever made a * step factorization or if someone changed my information. I'm stuck having no way to access my PSN Network account or any way to recover it.

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Playstation

Hacked Account issue
Reported by GetHuman-padronj
May 23rd, 2020 - 3 years ago
Not resolved
Seen by 7 customers so far
Similar issue to 58067 others
0 customers following this

Timeline

GetHuman-padronj started working on this issue
May 23rd, 2020 5:36pm