I had to factory reset my ps* * days ago because I unplugged it while I was in a game s...

GetHuman4853476's Account Access issue with Playstation from May 2020

Help with my Playstation issue
Top Tip from another customer
If you're having issues with a password, try resetting it using your email address (be sure to use the correct spelling). Click "Forgot Password" under the login, then follow the prompt. You should have the option to reset with your phone number.
The issue in GetHuman4853476's own words
I had to factory reset my ps* * days ago because I unplugged it while I was in a game so I lost all my games and accounts. I tried calling but because of corona virvus they were not available. I look up youtube videos on how to get in contact and I found the live chat. I joined the PlayStation support live chat to recover one of my accounts and they kept leaving the chat without giving me a solution, later on the day after I kept trying I decided to try my other account and sure enough I got help to recover it. I was happy that I got helped with that but I still needed my main account back which was the account "inprint*YT" I don't remember the email that I made the account with because I made it in **** or beginning ****. I use tat account for fortnite and I have all my fortnite skins and other games on that account. I need my account back and I'm very disappointed at the PlayStation agents who were frustrating me so much yesterday leaving the chat without giving me a solution. I even gave the most recent agent I talked to the most recent passowed I remember using on that account and he just left the chat. I need this problem fixed as soon as possible!

GetHuman4853476 did not yet indicate what Playstation should do to make this right.

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Account Access issue
Reported by GetHuman4853476
May 21st, 2020 - 3 years ago
Seen by 11 customers so far
Similar issue to 58393 others
0 customers following this
Items needed
Console Type
Email on Account
Date of Birth
Purchase Amount
Transaction Number


GetHuman4853476 started working on this issue
May 21st, 2020 5:25pm
GetHuman4853476 confirmed the issue is fixed. Hooray!
May 22nd, 2020 12:00am