I have tried *** times to add money to my Playstation wallet with my prepaid visas so t...

GetHuman4845099's customer service issue with Playstation from May 2020

Help with my Playstation issue
Before contacting them, items GetHuman4845099 may need:
Console Type, Game, Email on Account, Password, Name, Date of Birth, Purchase Amount, and Transaction Number
The issue in GetHuman4845099's own words
I have tried *** times to add money to my Playstation wallet with my prepaid visas so that i can buy games from the Playstation Store. After I tried for an hour one night, the next morning I was only able to get $** into my account and then it resumed back to "can't add funds to your wallet". I have deleted and re-entered and checked ALL of the information i put for my visas, and nothing is wrong, i put in no wrong numbers, and none of my cards are expired. I do not know the status of my Playstation Plus membership, but all of the games in my cart show no indication that it is needed. I thought it might be that the games i'm trying to buy might not be in my region, since i live in canada, but that doesn't explain why I can't add money into my account. I would like to know the problem and also if I'm able to fix it.

GetHuman4845099 did not yet indicate what Playstation should do to make this right.

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Playstation

Customer service issue
Reported by GetHuman4845099
May 19th, 2020 - 3 years ago
Not resolved
Seen by 4 customers so far
Similar issue to 58896 others
0 customers following this

Timeline

GetHuman4845099 started working on this issue
May 19th, 2020 11:49pm
GetHuman4845099 shared this issue with others over email
May 19th, 2020 11:51pm

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