I was chatting with Ellen who transferred me to a form to have some help me by paying...

GetHuman-sapjacqu's Hacked Account issue with Playstation from April 2020

Help with my Playstation issue
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Before contacting them, items GetHuman-sapjacqu may need:
Console Type, Game, Email on Account, Password, Name, Date of Birth, Purchase Amount, and Transaction Number
Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman-sapjacqu's own words
I was chatting with Ellen who transferred me to a form to have some help me by paying $* with my credit card. At the moment I don't have a credit card while I am waiting for a replacement to the one some one used fraudulently on your site. That card was a replacement for my previous card which had been used fraudulently. I had only had the card about * days. Capital one suggested I call you because it looked like the person had tried the older card first. Capital one said some businesses as a customer service will try to link to new card. PLEASE PLEASE PLEASE call me at ***-***-****. Shirley

GetHuman-sapjacqu did not yet indicate what Playstation should do to make this right.

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Playstation

Hacked Account issue
Reported by GetHuman-sapjacqu
Apr 13th, 2020 - 7 months ago
Not resolved
Seen by 2 customers so far
Similar issue to 58494 others
0 customers following this

Timeline

GetHuman-sapjacqu started working on this issue
Apr 13th 2:29pm