I can connect to my WiFi however I cant log in to my account. When I try to log in I ge...

GetHuman-joe_fenn's Account Access issue with Playstation from March 2020

Help with my Playstation issue
First: share to improve GetHuman-joe_fenn's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-joe_fenn may need:
Console Type, Game, Email on Account, Password, Name, Date of Birth, Purchase Amount, and Transaction Number
Top Tip from another customer
If you're having issues with a password, try resetting it using your email address (be sure to use the correct spelling). Click "Forgot Password" under the login, then follow the prompt. You should have the option to reset with your phone number.
The issue in GetHuman-joe_fenn's own words
I can connect to my WiFi however I cant log in to my account. When I try to log in I get an error code, so I tried instead to connect through my iPhone via hotspot and this allowed me to log in as normal. After it allowed me to log in as normal, I tried to switch back to my usual WiFi connection and now it wont let me restore my licences, active OR deactive my playstation as my primary console. It also says I don't have Playstation Plus when I have until December **** until my annual pass runs out.

GetHuman-joe_fenn did not yet indicate what Playstation should do to make this right.

How GetHuman-joe_fenn fixed the problem

We are waiting for GetHuman-joe_fenn to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Playstation's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having Playstation issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Playstation

Account Access issue
Reported by GetHuman-joe_fenn
Mar 16th, 2020 - 7 months ago
Not resolved
Seen by 2 customers so far
Similar issue to 56836 others
0 customers following this

Timeline

GetHuman-joe_fenn started working on this issue
Mar 16th 6:37pm