I have a brand new PS* Pro. I am at a hotel and trying to connect to the network. *I ha...

GetHuman4424758's customer service issue with Playstation from March 2020

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The issue in GetHuman4424758's own words
I have a brand new PS* Pro. I am at a hotel and trying to connect to the network. *I have contacted Network Support and they white listed my PS* by WIFI MAC address.*My PS* attempts to connect to the network but keeps cycling through Connecting to Network and Obtaining IP Address. It ends with a timeout error that it could not obtain an IP.*To narrow down the cause I attempted to connect my PS* to my iPhone Personal Hotspot. It does the exact same thing, Cycles through connecting to network and obtaining IP address until it times out.*The fact that it is failing to connect the same way when attempting two different WIFI networking options leads me to believe it is the machine.*I have * PS*'s and have never had an issue like this. Please help me.

GetHuman4424758 did not yet indicate what Playstation should do to make this right.

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Playstation

Customer service issue
Reported by GetHuman4424758
Mar 4th, 2020 - a year ago
Not resolved
Seen by 5 customers so far
Similar issue to 57899 others
0 customers following this

Timeline

GetHuman4424758 started working on this issue
Mar 4th, 2020 7:34pm
GetHuman4424758 indicated the issue is not fixed yet.
Mar 6th, 2020 12:00am
GetHuman4424758 indicated the issue is not fixed yet.
Mar 6th, 2020 12:02am
GetHuman4424758 indicated the issue is not fixed yet.
Mar 6th, 2020 12:03am

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