When my son’s PS* was originally set up, only one user account was established. **I now...

GetHuman4332131's Account Access issue with Playstation from February 2020

Help with my Playstation issue
Top Tip from another customer
If you're having issues with a password, try resetting it using your email address (be sure to use the correct spelling). Click "Forgot Password" under the login, then follow the prompt. You should have the option to reset with your phone number.
The issue in GetHuman4332131's own words
When my son’s PS* was originally set up, only one user account was established. **I now want to set up a parental account and a child account so that I can use the time limit feature. **My son has been playing Fortnite using the original user account and has PSPlus associated with it. **Is there a way to create a second user and assign THAT as the parental account so that my son can continue to use the original one AND I have the ability to set up time limits?

GetHuman4332131 did not yet indicate what Playstation should do to make this right.

How GetHuman4332131 fixed the problem

We are waiting for GetHuman4332131 to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Playstation's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having Playstation issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid


Account Access issue
Reported by GetHuman4332131
Feb 5th, 2020 - 3 years ago
Seen by 10 customers so far
Similar issue to 58928 others
0 customers following this
Items needed
Console Type
Email on Account
Date of Birth
Purchase Amount
Transaction Number


GetHuman4332131 started working on this issue
Feb 5th, 2020 9:46pm
GetHuman4332131 confirmed the issue is fixed. Hooray!
Feb 6th, 2020 2:05am