Account got stolen, got an email around *:** am est saying my sign in ID was changed. G...

GetHuman4283129's Hacked Account issue with Playstation from January 2020

Help with my Playstation issue
Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman4283129's own words
Account got stolen, got an email around *:** am est saying my sign in ID was changed. Got on and couldn't sign in, checked bank app, in total around $*** USD was spent.

GetHuman4283129 did not yet indicate what Playstation should do to make this right.

How GetHuman4283129 fixed the problem
Call playstation customer support, tell them exactly what the issue is. They had me list off what exactly was purchased through my account and told me that my account was banned to prevent anymore purchases. They said after a couple of days I would receive an email about the refund, and the change to the user ID and password change was also sent. A follow up email will also be provided with the case number. If you get that far, make sure to delete all card info off your account, and set up * step verification.**Make sure to call your bank to let them know what's going on as well, they should block your card and send a report to a fraud specialist. They'll issue a new card within a week.
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Playstation

Hacked Account issue
Reported by GetHuman4283129
Jan 23rd, 2020 - 9 months ago
Fixed
GetHuman4283129 shared how to fix
Seen by 7 customers so far
Similar issue to 57974 others
0 customers following this
Items needed
Console Type
Game
Email on Account
Password
Name
Date of Birth
Purchase Amount
Transaction Number

Timeline

GetHuman4283129 started working on this issue
Jan 23rd 1:48pm
GetHuman4283129 confirmed the issue is fixed. Hooray!
Jan 26th 3:01pm
GetHuman4283129 confirmed the issue is fixed. Hooray!
Jan 27th 5:09pm

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