Received email from PlayStation saying user ID(email) successfully changed. Then automa...

GetHuman-leonfont's Hacked Account issue with Playstation from December 2019

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Before contacting them, items GetHuman-leonfont may need:
Console Type, Game, Email on Account, Password, Name, Date of Birth, Purchase Amount, and Transaction Number
Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman-leonfont's own words
Received email from PlayStation saying user ID(email) successfully changed. Then automatically signed out of PS* while using it. Tried signing back in and account details changed.

GetHuman-leonfont did not yet indicate what Playstation should do to make this right.

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Playstation

Hacked Account issue
Reported by GetHuman-leonfont
Dec 29th, 2019 - 2 years ago
Not resolved
Seen by 2 customers so far
Similar issue to 52332 others
0 customers following this

Timeline

GetHuman-leonfont started working on this issue
Dec 29th, 2019 8:59pm

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