I need to change the date of birth on my psn account. I'm currently **, but the year wa...

GetHuman4156710's customer service issue with Playstation from December 2019

Help with my Playstation issue
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Console Type, Game, Email on Account, Password, Name, Date of Birth, Purchase Amount, and Transaction Number
The issue in GetHuman4156710's own words
I've tried changing my psn account date of birth ... I need to change the date of birth on my psn account. I'm currently **, but the year was entered in wrong on the account, so the current date of birth on the account is under **. because of that I'm unable to change it the conventional way. I also Don't have access to the parent account that it's attached too. Creating a new account isn't an option, Because I have years of progress that I don't want deleted. I need the date of birth changed.
The only way to change the account date of birth requires you to be over **, but when the information was originally entered it was entered in wrong, so the account is under **

GetHuman4156710 did not yet indicate what Playstation should do to make this right.

I've tried Calling support, Changing it via parent account, and changing it via the Sony website. but nothing has worked so far
How GetHuman4156710 fixed the problem

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Customer service issue
Reported by GetHuman4156710
Dec 27th, 2019 - 3 years ago
Not resolved
Seen by 11 customers so far
Similar issue to 50641 others
0 customers following this


GetHuman4156710 started working on this issue
Dec 27th, 2019 12:14am

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