Playstation Customer Service Issues

I forgot my password and was trying to set my account as the primary account on my friend's PlayStation. When I tried to reset my password, I was prompted to answer a security question I didn't even know I had set up. After multiple failed attempts to answer the question and recover my password, my account was blocked due to too many tries. I have searched online for solutions without success. I assure you this is my legitimate account and not stolen or hacked. Can someone assist me with this issue?

Hello, this is Steven. Recently, there was an update available for PS4 version 7.02. Before the update, my PS4 Pro was running games smoothly. However, after completing the update, every game I play has intense flickering issues. Various glitches like small black and white arrows flicker all over the screen, making gameplay difficult. The problem only occurs when a game is running, disappearing once I close the application. I have tried troubleshooting by adjusting the resolution, rebuilding the database, and even initializing the PS4, but the issue persists. I recently purchased a PS VR, and the appearance of this problem following the update has been disappointing. I am eager to find a solution to either fix the flickering or revert to a previous version before the update. Unfortunately, I have been unable to locate a straightforward way to delete the update and restore my PS4's previous functionality.

Hello, I need assistance with my PlayStation 4 rest mode. I set it for 15 minutes, but the red lights turned off before the orange light. I have been using the same PS4 since mid-[redacted], mostly in rest mode. I am unsure if this has caused damage or if it's a system glitch. Thank you for providing tips on how to fix this issue. Your detailed help is greatly appreciated.

I recently purchased a new PS4 as my old one is missing or in storage. When I tried to log in to the PS Network, I was prompted for a 2SV code. However, I am unable to receive the verification code as I have changed my phone number since I last used my old PS4, and I don't recall setting up any backup codes. I have been trying to contact support for three weeks to resolve this issue since receiving gift cards for Christmas and opening my new playstation. I have a variety of games that I would hate to lose by creating a new username and account. Any assistance would be greatly appreciated. Thank you, BIGfunkyLizard.

I need to update my birthdate on my PSN account. I am currently 19 years old, but the year was entered incorrectly during account setup, making me appear under 18. This prevents me from changing it through the usual method. Unfortunately, I do not have access to the parent account linked to mine. Starting a new account is not feasible as I have accumulated years of progress that I wish to retain. It is crucial for me to correct my date of birth.

I bought the Persona Endless Night Collection bundle on the PlayStation Store for digital download. I encountered a defective disk in the physical copy I purchased, so I returned it. When I deleted the disk version to make way for the digital download, no notification showed that the digital version is downloading, unlike the other two parts of the bundle that downloaded successfully. Can someone advise on how to proceed with this issue?

Our internet has been out for a week, and it's scheduled to be fixed on Monday. I've been relying on my phone's hotspot, but I'm encountering connection issues. Despite no changes in the password, my devices sporadically fail to connect. Restarting the phone and PlayStation network settings temporarily resolves the problem, but it's becoming tiresome to repeat this process continually.

I recently purchased Grand Theft Auto V: Premium Online Edition, thinking it would allow me to play GTA online without a PS Plus subscription. However, it seems that is not the case. I attempted troubleshooting and even uninstalled and reinstalled the game, which took up an entire day. Now, I am simply looking to get a refund for the two charges related to GTA V. I would appreciate a prompt response on this matter. Thank you.

When I attempt to play NBA2K20 and verify my email, I encounter an issue in accessing my career mode due to my user account falling below the age requirement or not being created. I have reached out to 2K representatives via email, but the solutions provided did not resolve the problem. Even after deleting other accounts to troubleshoot, the issue persisted. The 2K support team mentioned my account was deactivated, and despite reinstalling NBA2K20, the problem remains unresolved. Any insights on resolving this would be greatly appreciated.

My PlayStation account, @InvisibleXOX, got banned because my bank canceled a transaction without notifying me in advance. Due to low funds, my bank canceled all subscriptions, leading PlayStation to charge my card, resulting in the transaction being denied. It seems the suspicious activity caused my account to be banned. It has been a year, and I currently have sufficient funds available in my account.

Three months ago, I contacted PlayStation over the phone to have our credit card removed from the account. I was guaranteed that all credit card details were deleted, and no more bills would arrive. Following the advice, I purchased a PS4+ card for my son to play, yet we kept getting billed hundreds of dollars by PlayStation. I refuse to pay for these charges since I specifically asked for our payment information to be deleted. This issue must be sorted out promptly.

Hello, I recently purchased the Spider-Man PS4 Game of The Year Edition on eBay. The disc I received was region free, and the game itself worked perfectly. However, when I tried to access the DLC, it was locked to the American region, causing some frustration as I am located in Australia. To remedy this, I decided to purchase the City that never sleeps season pass yesterday. I successfully downloaded all the content, but now I am experiencing an issue where the application cannot be found even though the game disc is inserted. I have tried restarting the console, the application, and even re-downloading the DLCs twice, but the problem persists. Any suggestions on how to resolve this would be greatly appreciated.

I connected my controller to my phone successfully. However, my brother attempted to use his controller on a PlayStation with a password-protected user account but lacked a functional controller to access it. I tried assisting remotely from my PlayStation, resulting in an unintentional restart of my console. Consequently, I can no longer connect a controller via USB due to the restart. I would greatly appreciate guidance on resolving this issue, as I am uncertain about the next steps to take.

On December 3, [redacted], I bought five CD games (WWE 2K20, FIFA 20, A Way Out, The Witcher 3: Wild Hunt, and Resident Evil 2) for $[redacted].81. As of December 26, [redacted], I haven't received any indication that my games have been shipped to my address in Houston. It's been three weeks without any updates or communication from the PlayStation Store. I kindly request either the prompt delivery of my games or a refund if they cannot be delivered. I am eagerly awaiting a swift resolution to this matter.

Hello! I recently reinstalled Minecraft on my PS4, but when I launch the game, it only shows the trial version. I was surprised because I believe I already purchased the full game. However, when I clicked on "buy full game," it redirected me to the PlayStation store. The issue is that the store says I can't buy Minecraft since I already own it, yet I can't access online features as it claims I don't have the full game. Any assistance would be greatly appreciated! Thank you. 💗

I recently received a PS4 for Christmas and encountered an issue setting up my first account due to entering the wrong date of birth. This mistake led me to unintentionally activate parental controls, which I found inconvenient. In an attempt to resolve this, I mistakenly redeemed the codes for my new games, "God of War" and "Horizon," on the undesirable account. Today, I decided to delete that account and create a new one. However, when I tried to retrieve the games using the redemption codes on my new account via the PS4 app store, I was unable to access them because I had already used the codes on the now-deleted account. Can you assist me with this situation? It's frustrating for me.

I previously had the disc version of GTA, but unfortunately lost it. I decided to buy the digital version as it was only $15 for the holidays. However, even though I deleted the game and all saved data related to it from any account on my PS4, I'm still encountering issues while trying to download the game I just purchased. The system is indicating that I still have content from the Criminal Enterprise Starter Pack. Can someone please help me resolve this confusing situation so I can fully enjoy my newly bought game?

Hello, I need help with my PSN account. I received an email stating that my email address has been changed, but I didn't make this change. I have all the details about my PSN account. My PSN ID was Azhy007, and my original email was [redacted] I mainly play on PS4, and I have the serial number of my console. Can someone assist me in recovering my PS4 account? Thank you.

I recently purchased a PS4 for my two boys. I already have one PSN account set up, but created a new account for my boys. Unfortunately, they are unable to play together on any game. One of them is set as primary and when I tried creating another user, it doesn't allow him to play anything. I don't want to purchase individual PSN accounts for each of them just to play on one PS4. I thought all users could still go online but only one would have full access. I could use some assistance setting this up properly. Thank you for your help.

I am experiencing difficulty accessing my PSN account. I am unable to log in due to forgetting both my account password and the associated security question, which requires a date of birth. Regrettably, I do not recall the fake date of birth I used nor the password. Fortunately, I can still access the email account connected to this PSN account. The account's ID is nikos123272.