Playstation Customer Service Issues

I attempted to gameshare with my friend, and it was all going well until I logged out of my account and attempted to log back in. Once I tried to sign in again, I encountered an issue with two-step verification. Unfortunately, I have a new phone number and can't recall the backup pin for verification. Consequently, I am currently locked out of my PSN account and unable to access any games. Additionally, I would appreciate assistance in removing the two-step verification from my account.

Dear Sony support team, I was banned today at 12:30 pm for a total of 7 days without any valid reason. The ban seems completely unfair and unwarranted. The individual who reported me was the one verbally abusing me and my friend in the game "For Honor." He reported one of my messages while uttering many inappropriate messages himself. I am requesting for the ban to be removed as I believe I am the victim in this situation. Your assistance in resolving this matter is greatly appreciated.

I was charged for a renewal of the 12-month subscription of PS4 Plus on Saturday. I would like to request a refund and cancel PS4 Plus for my account. I have attempted to contact support but have been unable to proceed without a refund ID. When choosing the option for not having a refund ID, I am directed to a website that prompts me to call the support number again. I have the order number, my Online ID, and my email available for reference. Thank you for your assistance.

I believe my account was suspended for an excessive period under questionable circumstances. The messages were meant to be taken lightly, and the recipient stated they only reported them for a temporary suspension. This appears to be an abuse of authority. Moreover, I have clearly shown improvement since my last suspension. While I acknowledge I may have crossed a line, I don't think a 30-day suspension is warranted. I am requesting for the suspension to be reduced as I believe the current action is overly harsh.

Hello, I recently celebrated my 18th birthday. Back on November 24, [redacted], my parents gifted me a 1-year PS4 Plus membership card. I've attempted to register it several times to my account since then, but I keep getting an error stating that I can't register it to a sub-account. I looked into how to change a sub-account to a master account, but it requires me to be 18 years old. I tried again today without success. My username on the platform is Leafar_1223.

I purchased a £15 PSN code from Amazon and mistakenly redeemed it to a new Sony account instead of adding it to my son's PS4 account. I don't have a PS4, so I need help transferring the credit to my son's account using his email and password. This is meant to be a Christmas present for him, and I would like to resolve this as soon as possible.

While playing my game, I unexpectedly got kicked out and my game shut off abruptly. When I tried to restart my PS4, I was surprised to see that I was banned. Earlier, my mom faced an issue where her debit card was hacked and money was taken. However, I also used the same debit card on the PS4, leading to confusion. I believe this might have triggered the ban as it seemed like I was making unauthorized transactions. I am reaching out to seek assistance in resolving this matter and restoring my account. Thank you.

I recently purchased a PlayStation top-up card, but unfortunately, some of the information on the card got damaged due to the glue. I paid $30 for the card and would like to retrieve the credit. Despite visiting Woolworths where I made the purchase, I was advised to contact PlayStation for assistance. I attempted to call the provided number but was informed that it is disconnected. Could you please provide me with a working number to reach out to regarding this issue? I have the approval number from the purchase docket to reference.

I noticed my PS4 was running well until a week ago. Recently, it has been shutting off randomly, lagging, freezing, and I can't even add my account. I tried initializing and cleaning out dust, but the issues persist. As a high school student, buying a new PS4 is not an option for me. Any assistance would be greatly appreciated.

Hello, I am from Azerbaijan. Recently, I purchased a PS4 Pro and have a query about region restrictions on the PlayStation network. I am aware that Steam restricts gifting games but allows gifting currency cards. However, it seems that the rules are different for the PS4, where gift cards are not global. If I were to create a US or UK account (even though I do not live there) and someone were to purchase a PS4 gift card for me which I then activate on their website and use on my console, would this result in a ban? I understand that the PS4 has restrictions on using currency from different countries, even when it's a gift card, but I am unsure if this scenario falls under that rule.

I recently bought V-Bucks on Fortnite. After the purchase, I tried to delete my banking details. However, when I entered my pin in the Playstation Network, it asked for a verification code to be sent to my phone. I have not received this code for the past two days, making it impossible for me to access my account.

I recently renewed my annual PSN subscription on my PS4 and played online for a few weeks. However, I encountered issues accessing some websites, which led me to reset my PS4 completely. Subsequently, I mistakenly created a new account on PS4/PSN, assuming it was my old one, but now I can't access my purchased games or PSN subscription. I believe I need to input my original details, but I'm struggling with remembering my IDs and passwords. I hope PlayStation can assist me in recovering my account details tied to my payment method. Thank you, Chris W.

This morning, I discovered my account was suspended for 7 days due to alleged hate speech or harassment in a message. My friends admitted to messing with my PlayStation last night but did not disclose the specifics, claiming they only messaged one of my friends who they believed would not be bothered. It's troubling that they behaved unethically. This situation is frustrating, especially during Christmas break, and I am eager to have my account suspension lifted.

My father set up my PlayStation for me when I was under 18, but now that I'm of age, I'd like to remove his account and have full control of mine. His account is linked to PlayStation Plus, and I've downloaded many games through his account that aren't on mine. How can I delete his account without losing PlayStation Plus or the downloaded games?

I noticed an unauthorized withdrawal of $64.19 from my account the day before Christmas. This caused an overdraft in my account. I have already reported this as fraud to my bank. I kindly request the immediate return of my funds. Additionally, I tried contacting your 1-[redacted] number without success. The transaction was billed from the account "JUCIY_POTATO." I urge you to refund my money promptly. This situation is unacceptable. Thank you for your prompt attention to this matter. Regards, A frustrated mother of four trying to complete her Christmas shopping.

PlayStation charged my checking account $27.05 without authorization. Despite acknowledging that no purchases were made, they are refusing to issue a refund. I am pursuing a report for fraudulent activity. Any user who utilized my information will face a suspension until payment is received. It seems like an inside job at Sony since my card information is secure, and no new content appears on my console. Consider using a prepaid card if dealing with Sony to avoid such issues.

In March [redacted], my grandmother purchased a 12-month PlayStation Plus subscription for me. Due to being in her sixties, she forgot to give it to me at the time, which is understandable. I received it as a Christmas gift on Christmas Eve. I am grateful for it, but I am wondering if it is possible to exchange it for a PlayStation Store gift card since I have not redeemed it or revealed the code. I am aware of the 14-day refund policy, so if it's not possible, I completely understand.

I currently only have three games installed on my PS4 due to space limitations. Now, when attempting to download the latest update for Call of Duty Modern Warfare, I am unable to do so as my PS4 shows that I have no available space. Even though it indicates that I have 90GB of free space and the update is only 7.9GB, it still won't let me download it. I don't understand why I can't download the update when I have more than enough space available. I really don't want to delete any additional games just to play this one. I'm hoping for a solution that doesn't involve uninstalling more games. Thank you for any help you can provide.

I've been offline for a while and am now attempting to buy a PlayStation online subscription to play Modern Warfare. After updating my console, I got logged out and received a verification code on an unfamiliar number. Is my account compromised? I need assistance to resolve this so I can enjoy gaming. It's been a frustrating hour and a half calling without success due to closed offices.

I recently relocated from Germany to Canada. I bought a new PS4 Fortnite Neo Versa Edition bundle in Canada and need assistance redeeming it. Unfortunately, my PS4 account is still set to Germany, and I would like to change the country on my account to Canada. My online ID is: SnipeZ_Daequan. I would appreciate your prompt help in resolving this issue. Thank you in advance for your assistance.