Playstation Customer Service Issues

I noticed that there were four transactions on my PayPal account instead of my prepaid card. This caused four $36 overdraft fees on my savings account. I need the money returned to my account and the transactions to be correctly processed through my prepaid PayPal card. I would appreciate your assistance in resolving this issue promptly. You can reach me at [redacted].

My credit card and debit cards were compromised, and unauthorized payments were made to Playstation. I mistakenly contacted the bank instead of Playstation, resulting in my son's Playstation4 Pro account being banned. I was unaware of these transactions, and my son did not make any online purchases. Due to the urgency of resolving the situation, I unintentionally took the wrong steps in attempting to stop the unauthorized payments. I am hoping to find a solution to unban the account promptly.

Unfortunately, my account was banned after four payments were deducted from my checking account instead of my linked credit card on PlayStation. I mistakenly believed I was being hacked again when the unauthorized charges occurred, leading me to block my credit card. Regrettably, I contacted the bank to stop the payments instead of reaching out to PlayStation directly. At the time of these events, I was in South Africa. I acknowledge this oversight and would appreciate assistance in having my account reinstated.

I recently renewed my son's PlayStation 4 yearly subscription for £50. However, he is unable to sign into the PlayStation Network because his password isn't working. The console is registered under his dad's name and email, but his dad is no longer in the picture, making it impossible for us to reach out to him for assistance. My son, who is autistic, is feeling distressed as he is unable to connect with his friends online. Your help in resolving this issue would be greatly appreciated. Thank you. Erin.

I recently purchased the new Call of Duty from your online service. After downloading it, I encountered an issue where I can't access the content due to missing files in the game. When checking the application information, it lists the breakdown, but I don't have the option to delete or install them. This has been frustrating me for the past week. I would appreciate assistance with resolving this problem or a refund. Thank you for your help.

Today, I got two emails requesting account verification. I've never had a PlayStation account, and I didn't verify them. Later, I received an email saying my Sony Entertainment Network Account sign-in ID (email) was changed. I want to ensure any account linked to my email is closed since I never created or requested one. Thank you.

Two weeks back, my PS4 froze, and I had to power it off. Since then, it wouldn't turn on properly, failing at 24% while checking system storage. I decided to initialize it, and now it can turn on, but it shuts down whenever I start a game. When restarted, the PS4 displays error code CE-[redacted]-3. I've attempted various solutions, like updating the system software in safe mode and rebuilding the database. Any guidance on how to proceed would be greatly appreciated.

I recently purchased a PS4 Pro to replace my standard PS4 which had stopped working. However, I have encountered a persistent issue where the PS4 Pro freezes every few seconds, making it impossible to play online games. After researching, I discovered that this is a common problem with this system. I am very frustrated by this situation and I believe it should have been addressed before the systems were sold. I have been a loyal PlayStation customer, owning every console released, and was planning on pre-ordering the PS5. However, due to this ongoing issue, I am considering switching to Xbox. If this problem is not resolved or if I am not provided with a functioning console, I will be making the switch. I hope this matter can be addressed promptly, as I have been a dedicated PlayStation customer for many years and have invested a significant amount of money into the brand. Thank you.

Hello, I encountered an issue with my PS4 system where I am unable to activate it as my primary system. I have not logged into my account on another system or gameshared with anyone. When attempting to deactivate all my systems through the account management website, it indicated that this action was performed in the last 6 months, although I did not initiate this. I am concerned that my PSN account may have been compromised. Could you assist me in deactivating my account?

Around 1 to 2 years ago, my PS3 account was hacked, and the hacker wiped out all my games and data on the PS3 and my PS4 where I also had the same account. Consequently, all my purchased games were gone, and my account got banned. Since then, I have been using a different account. I am now attempting to reclaim my original account as I was unfairly banned due to the actions of the hacker.

I tried to update my email address on my account to my new one. However, the phone verification step requires my old number which I can no longer access. This account is my second one, as I lost my original account along with more than $[redacted] spent on in-app purchases. I hope to avoid further expenses and seek a prompt solution. I am disappointed in SONY and feel like I have been taken advantage of.

I recently created my PlayStation account for my PS3 with the ID lifeoflorac. After connecting to the internet, I have been facing difficulties downloading apps and games due to error code 800233EF for over 5 hours. While the download once reached 94%, most attempts have not exceeded 85%. Despite my efforts to find solutions through videos and articles, I have not been successful. I have noticed others resolving this issue in the past, while some have been unable to do so. I would appreciate it if you could investigate this matter further. Thank you.

I am having difficulty connecting my PS4 controller to the console. Recently, I synced it with my iPhone to use the Call of Duty app, but now I can't seem to sync it back to the console. Despite trying various troubleshooting steps like turning off Bluetooth on my phone and forgetting the device in settings, I still can't get it to work. Whenever I turn on my PS4, I'm unable to navigate the home screen properly as the controller isn't automatically connecting. The light bar on the controller flashes, and I'm unable to access any features. Playing on my console helps me distract myself from depression, so I really need assistance with this issue.

I purchased a PlayStation 4 around [redacted], and my debit card has been linked to it since then. Unfortunately, my six-year-old son made unauthorized purchases totaling $[redacted] over the weekend using my card, which was meant for my bills. I have been attempting to contact PlayStation customer service since the incident without any success. I am hoping to receive a refund promptly to cover the charges made by my son.

I am experiencing an issue with my account being accessed by someone else, resulting in my login information being changed, including password and email, and preventing me from regaining access. While playing Fortnite on my PS4, I received an error message indicating I had been signed out or into another location. Despite attempting to restart the game, I encountered a prompt requesting me to sign in, which failed due to incorrect information. I also received an email informing me of the changes made to my account without my authorization. I have not shared my login details with anyone previously. I have tried to contact support for assistance but have not received a response for nearly two days. I would appreciate guidance on reclaiming my account, updating the login information to my email, and resetting the password. I can provide proof of ownership if necessary.

I purchased a PSN card from Walmart for $36.49, which was more than the listed price of $30.00. The card was supposed to include 5,[redacted] CoD points for Bo4. However, the activation code on the receipt, [redacted]80, did not work when I entered it on the PSN website. I contacted Walmart, and they insisted that this was the correct code, but I am certain it is invalid. They are now reaching out to the PSN company to resolve the issue. I am willing to provide a copy of the receipt or my PSN account name if necessary. Can someone please assist me with this problem?

I was banned for reversed payments by the Playstation support team. Unfortunately, I can't reach them by phone to resolve the issue. To make matters worse, all of my games now have locks on them randomly, rendering my PS4 useless. It's frustrating as someone stole my info, causing this chaos. This situation has angered me to the point where I am considering switching to the new Xbox, even though I typically dislike Xbox. If this is the state of affairs for PSN on the PS4, then count me out. I just want all my content back.

While I was busy with my university finals, someone from Shibuya Tokyo, Japan accessed my account two days ago. To my surprise, my bank informed me that significant amounts of money were spent on purchasing numerous games at 2 a.m. on my account. Additionally, the individual changed my online ID login details, barring me from accessing my own account. I believed I had implemented two-step authentication to avoid such incidents. I would greatly appreciate it if I could obtain refunds for all the purchased games and regain access to my account.

While I was away, a family member unintentionally subscribed to PS Now for a year instead of starting a free trial. Unfortunately, our area lacks the necessary bandwidth for game streaming. I kindly request to cancel the account and inquire about the possibility of a refund. Apologies for any inconvenience this may have caused. Thank you.

I recently ordered a PS4, but unfortunately, it was not delivered due to an incorrect address. I contacted the post office to rectify the mistake, and they directed me to Sony Playstation for assistance. After calling Sony's support line, I was informed that it could take up to 4 business days for a response. However, it has been longer than that, and my PS4 is now on its way back to the distribution center. I am eager to update the delivery address promptly to ensure I receive it in time for Christmas.