Someone has hacked my psn account and they have changed the password

GetHuman-rayeli's Hacked Account issue with Playstation from December 2019

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Console Type, Game, Email on Account, Password, Name, Date of Birth, Purchase Amount, and Transaction Number
Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman-rayeli's own words
The problem: Someone has hacked my psn account and they have changed the password

GetHuman-rayeli did not yet indicate what Playstation should do to make this right.

How GetHuman-rayeli fixed the problem

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Playstation

Hacked Account issue
Reported by GetHuman-rayeli
Dec 14th, 2019 - 2 years ago
Not resolved
Seen by 15 customers so far
Similar issue to 46590 others
0 customers following this

Timeline

GetHuman-rayeli started working on this issue
Dec 14th, 2019 11:30pm