Hi, I recently tried to log in into my PSN-account which hadn't been in use for quite a...

GetHuman-ukbackup's Account Access issue with Playstation from December 2019

Help with my Playstation issue
First: share to improve GetHuman-ukbackup's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-ukbackup may need:
Console Type, Game, Email on Account, Password, Name, Date of Birth, Purchase Amount, and Transaction Number
Top Tip from another customer
If you're having issues with a password, try resetting it using your email address (be sure to use the correct spelling). Click "Forgot Password" under the login, then follow the prompt. You should have the option to reset with your phone number.
The issue in GetHuman-ukbackup's own words
Hi, I recently tried to log in into my PSN-account which hadn't been in use for quite a while. I'm sure I entered my password correctly since it's written down on a paper sitting on my desk right in front of me. The problem is, my date of birth was thought all up and the security question wouldn't accept my answer, although I surely know my mother's maiden name.*Is there any chance to access my account or is it lost for good?*My authentic date of birth is **nd November, ****.*Thanks in advance. Kind regards - Dean.

GetHuman-ukbackup did not yet indicate what Playstation should do to make this right.

How GetHuman-ukbackup fixed the problem

We are waiting for GetHuman-ukbackup to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Playstation's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having Playstation issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid


Account Access issue
Reported by GetHuman-ukbackup
Dec 13th, 2019 - 2 years ago
Not resolved
Seen by 4 customers so far
Similar issue to 46393 others
0 customers following this


GetHuman-ukbackup started working on this issue
Dec 13th, 2019 7:37pm
GetHuman-ukbackup indicated the issue is not fixed yet.
Dec 14th, 2019 7:26pm