Playstation Customer Service Issues

My PSN account has been compromised. I realized this when I received emails from Sony and PSN notifying me of changes to my login ID (email address). When attempting to log in on my PS4 and resetting my password, I did not receive the reset link in my email. Despite trying to initiate a live chat with Sony, I encountered connection issues. I'm unsure if this is related to the hack or a separate problem. I would appreciate it if my email could be reverted back to my original one.

I have had my PS4 for almost 5 years now. Recently, I had to replace the power supply and the Blu-ray to motherboard flex cable. After my laser lens stopped working, I bought the correct replacement online. I replaced it successfully, but now I'm facing an issue where the disc drive spits out discs immediately upon powering on, doesn't accept discs, and keeps making ejecting noises even without a disc inside. I carefully disassembled and reassembled the console, but the problem persists. Upon closer inspection, I noticed the sound was more pronounced near the power supply, possibly from the Insert Eject Sensor Switch Motor Board #KLD-[redacted]. I believe this might be causing the problem. Seeking advice and wondering if this part is available for purchase. Thank you for any help.

My brother used someone else's credit card without my knowledge, and my account got banned on the PS4. I need help to lift the ban, but I'm wondering if creating a new account and then adding my banned account to a new family would resolve the issue and unban me.

Hello, my kids told me that a Fortnite user named Parallel-YtFish is sending phishing links to hack accounts and taking them over. He's also booting users using these links. We've blocked him from our PlayStation accounts. Can you please address this matter? If you want to check the messages, my son's account is ightkellen-. Today, he stole the account from a user called callmeking_yt678. Thank you.

My account, "Castle_614," has been hacked. I've noticed the hacker is playing on it as they appear online. Initially, my username was different, but now it has been changed to the one mentioned above. Moreover, the hacker is making threats to harm me if I report the situation. The hack occurred on April 5th, and the username was altered on April 10th.

My account was unexpectedly banned due to a chargeback issue related to a purchase. Despite not being responsible, a family member's actions led to this situation. I recently learned of the circumstances behind the ban, and it appears to result from my family member reporting the transaction as unauthorized to their card company. I am seeking assistance to have my account reinstated as I believe it is unfair to be penalized for actions beyond my control. Thank you for your attention to this matter.

Last night, December 7, [redacted], around 1 am, my friend was playing Modern Warfare 2Vs2 Gunfight. At the end of the match, players Icy_Aarron (PS4) and BryceJ (PC) started repeatedly saying inappropriate things related to "School Shooters." My friend was live-streaming at that moment, and I find their behavior completely unacceptable. I have the video evidence and their usernames. I hope that Playstation can take some action against them. It's important to address such sensitive topics seriously. My username is AngelXxMalisia77, and I've been a Playstation user for about 7 years. If no action is taken, it would be disappointing, and it might make me reconsider using this console. Bullying behavior like this should not go unpunished.

I am looking for assistance on possibly having my old PlayStation 4 account unbanned. The ban occurred when I was younger during the release of Fortnite. At that time, lacking in-game skins, I used my parents' credit card without permission. Shortly after, my parents discovered this and canceled the card, resulting in no charges being made. Essentially, I obtained the skins for free. During my last contact with support, they mentioned sending an email regarding a payment of $25-30 to reactivate the PSN account. I am curious to know if this resolution process is still valid. Thank you for any guidance you can provide.

I recently purchased a PlayStation Plus gift card and used it to buy a game. However, after redeeming the gift card, I was prompted to enter a password for my account, which I couldn't recall. I tried the "forgot password" option, but did not receive the password change link via email as expected. I searched my email but found no previous correspondence from PSN. Name: Jaiden Corbeil Email: [redacted] Date of Birth: August 19, [redacted] I appreciate your help in resetting my password since I cannot create a new account due to my existing PlayStation Plus membership being linked to my current account. Thank you for addressing this issue. - Jaiden Corbeil

I purchased Human Fall Flat, Goat Simulator, and I Am Bread on my account more than a year ago. Now, I am being asked to buy them again even though I already paid for them. I attempted to restore my licenses and reactivate my main account, but I have not had any success. This issue needs to be resolved soon as I believe I have been unfairly charged for these games.

I was in the middle of playing on my PlayStation when I got kicked off. I've tried to log back in, but it's not letting me. I requested a password reset via email, but I haven't received it, so I think they might have changed the email too. I have all the necessary information like my date of birth, security question and answer, old passwords, and transaction details. As a precaution, I have also disabled the credit card linked to the account. I'd really appreciate it if PlayStation could reach out to me to help set up a new email and password for my account. Thank you.

My account, GravyGuyJosh, was hacked today, and I urgently need to reclaim it as my debit card is linked to it, and I don't want any unauthorized purchases. The hacker accessed my email, [redacted], which had a similar password, and changed all the account details. This occurred after my brother attempted to update my game and discovered the password change notification on my email about 17 hours ago. I am unable to access my email now due to the changes made by the hacker. I appreciate any assistance in resolving this issue promptly.

About a week ago, my account was permanently banned without any warning. I logged on excitedly for the new Rocket League update, only to find I couldn't access my account. I've been a loyal user for 5 years, investing a significant amount of time and money. I am deeply dismayed by this permanent ban as I am uncertain of the reason behind it. I assure you that if the ban is reconsidered, I will not repeat whatever caused it. I recently spent about £20 on Rocket League in preparation for the update and losing access has been disheartening. I have emailed twice without any response. Please provide information on what has led to this ban and how we can work towards a resolution. My gamer tag is conster2020, and my email is connorhill2002hotmail.co.uk. Thank you for your assistance. Kind regards, Connor.

Hello, I'm reaching out about my PlayStation account. Recently, after returning from a trip to Sweden, I discovered my account has been permanently banned. To my surprise, I found out about this via email. I didn't take my PS4 with me on the trip, as it was left at home where no one had access to it. I'm quite shocked by this ban, as gaming is my main stress reliever, especially with 2 kids to care for. I would appreciate it if you could investigate this matter further. Thank you for your attention to this issue.

I came across a great deal on an expansion pack for 50% off in the PSN store. I added it to my cart and tried to purchase it, but I encountered an issue with my credit card. After several failed attempts, I switched to another card, but now I'm locked out for 48 hours due to "too many attempts." The offer expires in 2 days, and I'm worried I'll miss out on this deal. What should I do now?

Since September [redacted], I've been erroneously charged multiple times for Playstation games I didn't buy. I contacted my credit card company to stop the payments suspecting fraud. Despite getting a new card, I still received another bill in October for 37 games that I never purchased. After discussions with Playstation and my credit card company, I now have a bill totaling over $[redacted]. My grandson bought one Madden football game in September, but we've been repeatedly charged $99.99 for the same game since then. I need help reviewing these charges to prove they're for the same game. Playstation even blocked my grandson's access to his game due to outstanding fees. I paid $[redacted] in October using a Playstation gift card as advised by customer service, yet the unauthorized charges persist. What steps should I take next to resolve this issue? - Ava P.

A few years back, I mistakenly shared my account details with someone who promised to help me with in-game money, but instead, they scammed me. Now, the person has set their PS4 as the primary console for my account. I am seeking assistance from PlayStation to remove my account from their PS4. Unfortunately, I do not recall the scammer's information since this happened some time ago. I am hopeful that PlayStation can assist me in disconnecting my account from the other console.

I am in need of assistance as I have forgotten my password and am unable to recover it. This situation is concerning as I have made numerous purchases on games and other items. Unfortunately, I cannot recall the answer to my security question, and relying solely on my email for password recovery has not been successful. As a dedicated PlayStation gamer who has invested a substantial amount of money into devices and games, I find this level of customer service unacceptable. I urgently require access to my account as it holds valuable information, including card details, messages, friends, and game collections. I am seeking prompt assistance to regain access to my account.

My Playstation 4 overheated and is no longer functioning. The issue is with my account which has 2-step verification, and I can't access it. I've attempted various solutions without success. The account username is "ZELLYTHAKID." I am unable to proceed as I no longer have access to the registered phone number. I would greatly appreciate it if Playstation could assist in deactivating the 2-step verification for my account. Thank you.

I bought three $[redacted] PlayStation gift cards as requested but unfortunately shared the serial numbers with a scammer. PlayStation informed me that all three cards still hold the original $[redacted] value and recognized the purchase was made at Best Buy. I do not own a PlayStation account. I am curious about who else can use my PlayStation gift cards and if there is a method for me to gain control of them. Thanks, R. Scott