Our account was hacked by someone. They changed our email and password for playstation...

GetHuman-grifomus's Hacked Account issue with Playstation from December 2019

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Before contacting them, items GetHuman-grifomus may need:
Console Type, Game, Email on Account, Password, Name, Date of Birth, Purchase Amount, and Transaction Number
Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman-grifomus's own words
Our account was hacked by someone. They changed our email and password for playstation network. We know who the account is but, we don't know them on person.

GetHuman-grifomus did not yet indicate what Playstation should do to make this right.

How GetHuman-grifomus fixed the problem

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Playstation

Hacked Account issue
Reported by GetHuman-grifomus
Dec 7th, 2019 - 2 years ago
Not resolved
Seen by 17 customers so far
Similar issue to 44828 others
0 customers following this

Timeline

GetHuman-grifomus started working on this issue
Dec 7th, 2019 5:25pm