Earlier this month I completed The Last Guardian with a Platinum Trophy, this was on De...

GetHuman-xoshani's customer service issue with Playstation from December 2019

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The issue in GetHuman-xoshani's own words
Earlier this month I completed The Last Guardian with a Platinum Trophy, this was on December, Saturday *th. On the following Monday, December *th, I received a congratulatory e-mail from PlayS*****@***.com containing an exclusive theme.**Q**G-JENP-EB*B**However, the following day when I went into the Store to Redeem the code it wasn't working. Eventually, I checked the e-mail again and noticed the Voucher Expiry is **********. December *rd... a whole * days BEFORE I even got the Platinum Trophy. **This is extremely frustrating considering I already reached out on Twitter @AskPlaystation a week ago and got no response back.**I'd like my theme please with a code that actually works and isn't expired impossibly before I even finish the game.**Thanks,*Shanice

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Playstation

Customer service issue
Reported by GetHuman-xoshani
Dec 17th, 2019 - 10 months ago
Not resolved
Seen by 2 customers so far
Similar issue to 47408 others
0 customers following this

Timeline

GetHuman-xoshani started working on this issue
Dec 17th, 2019 2:36pm
GetHuman-xoshani indicated the issue is not fixed yet.
Dec 20th, 2019 2:39pm

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