Earlier this month I completed The Last Guardian with a Platinum Trophy, this was on De...

GetHuman-xoshani's customer service issue with Playstation from December 2019

Help with my Playstation issue
First: share to improve GetHuman-xoshani's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-xoshani may need:
Console Type, Game, Email on Account, Password, Name, Date of Birth, Purchase Amount, and Transaction Number
The issue in GetHuman-xoshani's own words
Earlier this month I completed The Last Guardian with a Platinum Trophy, this was on December, Saturday *th. On the following Monday, December *th, I received a congratulatory e-mail from PlayS*****@***.com containing an exclusive theme.**Q**G-JENP-EB*B**However, the following day when I went into the Store to Redeem the code it wasn't working. Eventually, I checked the e-mail again and noticed the Voucher Expiry is **********. December *rd... a whole * days BEFORE I even got the Platinum Trophy. **This is extremely frustrating considering I already reached out on Twitter @AskPlaystation a week ago and got no response back.**I'd like my theme please with a code that actually works and isn't expired impossibly before I even finish the game.**Thanks,*Shanice

GetHuman-xoshani did not yet indicate what Playstation should do to make this right.

How GetHuman-xoshani fixed the problem

We are waiting for GetHuman-xoshani to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Playstation's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having Playstation issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid


Customer service issue
Reported by GetHuman-xoshani
Dec 17th, 2019 - 10 months ago
Not resolved
Seen by 2 customers so far
Similar issue to 47408 others
0 customers following this


GetHuman-xoshani started working on this issue
Dec 17th, 2019 2:36pm
GetHuman-xoshani indicated the issue is not fixed yet.
Dec 20th, 2019 2:39pm

Paying Too Much for TV?

Want to talk to a real person right now who can compare TV, Internet, or phone packages in your area from different companies? Our service tracks the best deals from the various providers in your home area.

Call Now: 888-379-2546Our concierge is unaffiliated and therefore able to compare deals across many companies