Good morning, *I received an email yesterday saying my account has been banned because...

GetHuman-engjou's Banned Account issue with Playstation from December 2019

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Console Type, Game, Email on Account, Password, Name, Date of Birth, Purchase Amount, and Transaction Number
The issue in GetHuman-engjou's own words
Good morning, *I received an email yesterday saying my account has been banned because of (Pretending to be or claiming to be able to influence an employee of Sony, its affiliates, or *rd party partners. *) I genuinely never said that nor had access to my account or playstation for * weeks since i had been on a honeymoon holiday outside the country and i didn't have my playstation * with me.* my ** years old younger brother had access to my account, as well the internet gaming cafe that i own have access to it for updates, new games, add ons, etc.*i once got suspended a year ago for * week, ever since i have been respecting your policy and enjoying it. and i never wanted to get another suspension or a ban ever.*i find it a little unfair that i had been fully banned when i haven't gotten a suspension nor it was my fault really.*i have a proof that i was outside the country ( flight tickets, hotels, pictures)**i am really upset, i have had this account for so many years, i had been a really good user and a generous one.*i have ** Playstation * and ** playstation * in my gaming cafe, i always buy your games, hold competitions and spread good atmosphere when it comes to playstation.*i also have a world wide ranking in PES **** game, i have spent thousand of dollars on my account only for games, add ons , pre orders, etc.**I would really appreciate if someone could look into my case, as it was't me who caused any of those mistakes honestly.**i am happy to provide you with any proofs needed**Thank you for your time.

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Playstation

Banned Account issue
Reported by GetHuman-engjou
Dec 17th, 2019 - 10 months ago
Not resolved
Seen by 7 customers so far
Similar issue to 47381 others
0 customers following this

Timeline

GetHuman-engjou started working on this issue
Dec 17th, 2019 8:22am