I ordered a PS* Bundle from Playstation Direct and have heard nothing from them. I did...

GetHuman-caraujo_'s customer service issue with Playstation from December 2019

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Console Type, Game, Email on Account, Password, Name, Date of Birth, Purchase Amount, and Transaction Number
The issue in GetHuman-caraujo_'s own words
I ordered a PS* Bundle from Playstation Direct and have heard nothing from them. I did get a confirmation email, but since then its been silence. The order status says "preparing to ship" so I am unable to cancel the order. I have called them and they say I will get a call back in * business days. Its been *. Its been two weeks since I placed the order. I ordered this as a Christmas present and now Im unsure if I will receive it in time. How do I speak to someone.

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Playstation

Customer service issue
Reported by GetHuman-caraujo_
Dec 5th, 2019 - a year ago
Not resolved
Seen by 4 customers so far
Similar issue to 44316 others
0 customers following this

Timeline

GetHuman-caraujo_ started working on this issue
Dec 5th, 2019 6:01pm
GetHuman-caraujo_ indicated the issue is not fixed yet.
Dec 5th, 2019 10:31pm
GetHuman-caraujo_ indicated the issue is not fixed yet.
Dec 5th, 2019 10:31pm